Google updates its speech tech for contact centers

Google updates its speech tech for contact centers


Last July, Google announced its Contact Center AI product for helping businesses get more value out of their contact centers. Contact Center AI uses a mix of Google’s machine learning-powered tools to help build virtual agents and help human agents as they do their job. Today, the company is launching several updates to this product […]


Enterprise – TechCrunch - Google updates its speech tech for contact centers



July 24, 2019 at 01:00AM

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